Astutesoft Technologies

I have in touch with them for the past one year, very knowledge company

I used this service once. I was unaware that I was being automatically signed up for auto renew. On your Credit Card they only identify as Astute. No such company is found by searching with Google. I certainly did not sign up knowingly to an ongoing contract. My advice is keep well clear of this company and the so called 224/7 Support service which would imply a one off deal.

I got 2 emails on 7/8 from Astutesoft Technologies both advising me that a refund of $149.50 AUD was being prepared. Nothing happened so on 14/8 I emailed them saying that I would add to this review and put a review on other sites. That day I received a copy of a refund receipt and on 15/8 the money was paid into my account. This Co lied to me from the start. Shirley showed me a list of errors on my computer ringed in red that she said would need to be removed before they could connect my Hema 7 Navigator to my PC. These same errors were again shown to me by Deborah on 24/7 (dated that same day) even though Randy had supposedly removed them the day before and HE had reinstalled the topographical maps. She quoted me another fee to fix them. I finished the "chat" then. I took the PC to my local tech. There were NO ERRORS. He removed the remote control icons. Another $77.00 AUD but at least he earned his money. Now I am no better off than when I first contacted the Co. The devices are not connected. They charged me a "service fee" of $65 AUD and achieved nothing. Randy tried for almost 6.5 hours but I question his competence. The Co boasts that it resolves disputes within 24 hours. I doubt that I would have got anything back if not for this website. It took over 3 weeks. Never again will I contact this Co.

On 23/7/2018 I rang the Australian no for this Co at 2pm and was given a web address and a 4 digit pin no so that I could "chat" to a tech online. I have a Hema 7 navigator. I had downloaded the topographical maps of Australia to my pc but was not able to get the 2 devices to connect. Shirley showed me a list of errors on my pc and said they would need to be removed before they could connect the devices. She quoted a price of $214.50 AUD which I paid and transferred me to Randy. He tried to connect the devices and failed. I connected the Hema and HE removed the maps and reinstalled them. At 7.30pm I put a stop to it. I had been asking for him to stop earlier but he kept saying it was almost done. He put an icon on my desktop and said to contact him the next day. On 24/7 he tried for another 45 mins WITH NO SUCCESS. Later that day I rang rather than go back to Randy and got another tech called Deborah. She said that she had never heard of Shirley or Randy. She again showed me the same list of errors but I noticed they were dated 24/7 AFTER Randy had reinstalled the maps. She quoted a price to fix them at which point I said to forget it. I took my pc to my local tech. There were NO ERRORS on it. He removed the remote devices at a cost of $77 AUD. On 25/7 I got an email from the Co talking about the benefits of remote control and saying they were obliged to resolve disputes with 24 hours. After several emails they said on 28/7 that they would charge a service fee of $65. I agreed to this and asked them to refund the balance of $149.50. I have heard nothing from them since and have not received any money at all. It is now 7/8 over here in Adelaide. It is 2 WEEKS AND NOT 24 HOURS and my complaint is still not fixed. I acknowledge that they worked on my pc for 6.5 hours but I question their competence. I am no better off than when I rang them and I am $214.50 out of pocket (plus the $77 I paid my tech). Can anyone advise me of contacts over in San Antonio for Consumer Affairs or whatever it is called?